Privacy Policy
1. Introduction
At Hands-Free Segway (“we”, “our”, “us”), we are committed to preserving the privacy, confidentiality, and security of your personal data. Protecting your information is a critical priority. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you access or use our website, located at hands-free-segway.com (“Site”). We process your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. Scope of Policy and Role of Data Controller
This Privacy Policy applies to personal data collected through your interaction with hands-free-segway.com, including through your browsing, purchases, account creation, and communications. We act as the data controller for this processing, determining the purposes and means by which your personal data is handled. If you are a California consumer or reside in the European Economic Area (EEA), this policy outlines your rights and our responsibilities under the relevant legislation.
3. Categories of Data Processed
We may collect, use, store, and transfer the following categories of personal data:
a. Usage Data
Includes information such as your IP address, browser type and version, time zone setting, device type, operating system and platform, pages visited, session duration, referring/exit pages, and other diagnostic data collected through analytics tools.
b. Account Data
Consists of the information you provide when registering or placing an order, including your full name, billing and shipping addresses, email address, and phone number.
c. Profile Data
Includes your preferences, order history, past purchases, product interests, and behavioral data relating to how you engage with our Site.
d. Communication Data
Comprises records of your interactions with us, including support inquiries, email correspondence, submitted forms, and any other contact history.
e. Technical Data
Includes device identifiers, system configurations, browser plug-in types and versions, screen resolution, and internal diagnostics relevant to our technical support or system optimization.
f. Transaction Data
Contains information related to orders you place through the Site, such as products purchased, payment details (processed securely via third-party providers), shipping methods, and delivery verification.
g. Preference Data
Includes your consent to receive marketing communications, newsletter sign-ups, product survey responses, and other expressed preferences regarding communication and browsing experience.
4. Legal Bases for Processing
We process personal data lawfully under the following legal bases:
– Contractual Necessity: To fulfill our obligations under a contract with you (e.g., processing orders, providing customer service).
– Legal Obligation: Where necessary to comply with legal or regulatory requirements.
– Legitimate Interests: For purposes such as improving our services, fraud prevention, or marketing, where these interests are not overridden by your rights and freedoms.
– Consent: Where you have agreed to the processing (e.g., for marketing communications), which you may withdraw at any time.
5. Your Rights
Subject to certain limitations under applicable law, you have the right to:
– Access: Request access to the personal data we hold about you.
– Rectification: Request correction of inaccurate or incomplete personal data.
– Erasure: Request deletion of your personal data where there is no lawful reason for us to retain it.
– Restriction: Request restricted processing of your data in specific circumstances.
– Portability: Request a copy of your data in a structured, commonly used, machine-readable format.
– Objection: Object to the processing of your data under our legitimate interests.
– Withdraw Consent: Revoke any consent previously given for data processing.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We take data security seriously, and implement appropriate physical, technical, and organizational safeguards, including:
– Data encryption during transmission via HTTPS
– Secure storage of data using access controls
– Role-based access for authorized personnel only
– Regular data backups and integrity checks
– Staff education and training on privacy practices
While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or method of electronic storage is 100% secure.
7. International Data Transfers
We may transfer your data outside your jurisdiction (including to the United States), consistent with applicable data protection laws. Where data is transferred internationally:
– We rely on Standard Contractual Clauses approved by the European Commission
– Ensure that adequate safeguards are in place
– Limit such transfers to only the data necessary for processing purposes
8. Data Retention
We retain personal data only for as long as necessary to meet the purposes outlined below:
– Usage and Technical Data: up to 24 months, for analytics and security
– Account Data: for the duration of your account and up to 6 years for taxation and legal compliance
– Communication Data: retained for 3 years to manage inquiries and disputes
– Transaction Data: retained for 7 years for financial and regulatory compliance
– Preference Data: retained until you update your preferences or withdraw consent
Upon expiration of these periods, data is securely deleted or anonymized.
9. Cookie Policy
We use cookies and similar tracking technologies on hands-free-segway.com to enhance user experience and analyze website performance. These may include:
– Essential Cookies: Required for website operation (e.g., remembering your cart)
– Functional Cookies: Enhance features such as remembering login details
– Analytics Cookies: Allow us to understand website usage and improve our services
– Performance Cookies: Help optimize response times and detect errors
10. Cookie Management and Compliance
In compliance with GDPR and CCPA:
– Visitors from applicable jurisdictions are given clear notice of cookie usage
– Explicit opt-in is obtained for non-essential cookies
– You can manage or revoke cookie preferences at any time via your browser settings or the cookie banner on the Site
– California residents may opt out of the sale or sharing of their personal data at any time, and can send requests to [email protected]
11. Children’s Privacy
This Site is not intended for or directed at children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware of such data being collected without verifiable parental consent, we will take appropriate steps to delete such information.
12. Policy Updates
We reserve the right to modify this Privacy Policy at any time. Any updates will be posted on this page, and where appropriate, notified to you through email or direct notification on hands-free-segway.com. Continued use of the Site following any revisions constitutes acknowledgement and agreement to the updated terms.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please contact our Privacy Manager at:
Email: [email protected]
We are committed to compliance with all applicable privacy laws and ensuring transparency in how we manage your data. Users are encouraged to contact us at any time regarding privacy-related matters.