Privacy Policy for hands-free-segway.com
1. Introduction
At hands-free-segway.com (“we,” “our,” or “us”), we are committed to safeguarding your personal data and upholding your privacy and data protection rights. We recognize the importance of responsible data handling and strive for transparency in how we collect, use, share, and protect your information. This Privacy Policy outlines the measures we take to ensure your data is processed lawfully, respectfully, and in compliance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection frameworks.
2. Scope of this Policy and Data Controller Role
This Privacy Policy applies to all personal data collected through your interaction with the website located at https://hands-free-segway.com and its associated services, including when you contact us, create an account, or complete a transaction. As defined by data protection law, hands-free-segway.com is the data controller responsible for determining the purposes and means of processing your personal data.
3. Categories of Data Processed
We collect and process various categories of personal data depending on your interaction with our website and services:
a. Usage Data: Includes information about your visit to our website, such as IP addresses, browser type and version, device identifiers, referral URLs, time zone setting, access dates and times, pages viewed, and session duration. This data helps us monitor system performance, improve user experience, and detect security anomalies.
b. Account Data: Includes your name, email address, mailing/billing address, phone number, and any other information provided when registering for an account or subscribing to our services.
c. Profile Data: Includes your preferences, purchase history, saved settings, behavioral data derived from your activities, and survey responses (when voluntarily provided).
d. Communication Data: Includes information contained in any correspondence you submit via our support channels, contact forms, or direct email such as [email protected], including the content of messages and the sender’s identity.
e. Technical Data: Includes information about the devices and software you use to access our website, such as operating system, device type, hardware model, browser plugins, and internet service provider.
f. Transaction Data: Includes details regarding orders placed via our online store, such as payment information (excluding full card numbers, which are processed by secure third-party processors), billing details, shipping addresses, purchase confirmations, and delivery tracking information.
g. Preference Data: Includes your communication preferences, marketing subscription status, expressed product interests, and participation in promotional campaigns.
4. Legal Bases for Processing
We process your personal data in accordance with one or more lawful bases under GDPR and CCPA, including:
– Consent: When you voluntarily provide data or opt in to marketing communications, we process your data based on your explicit consent.
– Contractual necessity: When data processing is required to fulfill a contract with you, such as completing a product purchase or providing account-related services.
– Legal obligation: When processing is required to comply with applicable laws and regulations.
– Legitimate interests: When processing is necessary for our legitimate interests, provided they are not overridden by your rights and freedoms. This includes improving website functionality, preventing fraud, ensuring IT security, and conducting internal analytics.
5. Your Rights
You have the following rights under data protection law, which we fully respect and facilitate:
– Right of Access: To request a copy of the personal data we hold about you.
– Right to Rectification: To correct inaccuracies or incomplete data.
– Right to Erasure: To request the deletion of your personal data under applicable conditions (“right to be forgotten”).
– Right to Restriction: To request the restriction of certain data processing activities.
– Right to Data Portability: To request the transfer of your data in a structured, machine-readable format to you or another controller.
– Right to Object: To object to our processing where it is based on legitimate interests or for direct marketing purposes.
– Right to Withdraw Consent: If you’ve given consent for a specific purpose, you can withdraw it at any time without affecting prior lawful processing.
To exercise any of these rights, you may contact us at: [email protected].
6. Security Measures
We implement robust technical and organizational safeguards to protect your data from unauthorized access, accidental loss, destruction, or alteration, including:
– Secure socket layer (SSL) encryption for all web traffic
– Role-based access control with audit logging
– Data backups and redundancy architecture
– Multi-factor authentication for administrative access
– Regular staff training on data handling procedures and security awareness
7. International Data Transfers
Wherever personal data is transferred or accessed outside of the European Economic Area (EEA), we ensure appropriate safeguards are in place. These may include the use of European Commission-approved standard contractual clauses or verification of a recipient’s adherence to other recognized data transfer mechanisms. For transfers to the United States or other jurisdictions, we ensure that any third party handling your data provides a level of protection in compliance with applicable data protection laws.
8. Data Retention
We retain your personal data only for as long as necessary for the purposes outlined in this policy, or as required by applicable law. Specific retention periods include:
– Account Data: Retained for the duration of your active account and up to 5 years after account closure.
– Transaction Data: Retained for 7 years to comply with financial and tax-related obligations.
– Communication Data: Retained for 3 years for internal reference and customer service continuity.
– Usage and Technical Data: Retained for up to 2 years for analytics and security purposes.
– Preference Data: Retained for as long as you remain subscribed or until consent is withdrawn.
9. Cookie Policy
Our website uses cookies and similar technologies to enhance your browsing experience, analyze website performance, and personalize content. These include:
– Essential Cookies: Necessary for core website functions such as page navigation and secure access to user areas.
– Functional Cookies: Enable user preferences to be remembered for improved convenience and functionality.
– Analytics Cookies: Collect aggregated, anonymous data on website usage and visitor behavior using tools such as Google Analytics.
– Performance Cookies: Measure website responsiveness, identifying issues and assessing user interaction patterns.
10. Cookie Management and Compliance
In compliance with GDPR and CCPA, we provide you with options to control your cookie preferences. Upon first visiting hands-free-segway.com, you will be prompted with a cookie banner to accept or customize your preferences, including the ability to opt out of non-essential cookies. You can also manage or revoke cookie consent at any time through your browser settings or via the cookie management tool accessible on our site.
11. Children’s Privacy
We do not knowingly collect or solicit personal data from individuals under the age of 13. If we are informed or discover that we have collected personal information from a child under the age of 13 without verifiable parental consent, we will promptly delete such data. Parents or guardians with concerns may contact us at: [email protected].
12. Policy Updates
We may revise this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or technological advancements. When material changes occur, we will provide notice through appropriate channels, including a prominent notice on our website or direct email where feasible. Continued use of hands-free-segway.com following such updates constitutes acknowledgment of the revised policy.
13. Contacting Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, you may contact us at:
Email: [email protected]
We are dedicated to ensuring your data protection rights are respected and encourage you to reach out to us for any privacy-related concerns.
At hands-free-segway.com, we take compliance with global privacy standards seriously and are committed to ethical and lawful data processing. Please contact us if you believe your data has been misused, compromised, or not handled in accordance with this policy.